FAQ About Packaging Machines

How should we choose the right packaging machine for our products?

When selecting a packaging machine, you should consider the product type, packaging format, product size and weight, required production speed, and preferred packing method.

Goodtime Pack offers various types of machinery, including horizontal packaging machines, vertical packaging machines, sealing machines, strapping machines, and pallet wrapping machines. You can contact our team for assistance in selecting the model best suited to your application.

What is the difference between a horizontal packaging machine and a vertical packaging machine?

Horizontal packaging machines are suitable for products that are placed and fed into the machine horizontally. They can be used to pack products in a variety of formats.

Vertical packaging machines are suitable for products that are filled into bags from above, such as instant coffee, sugar, salt, nuts, herbs, grains, and powdered products. The appropriate machine should primarily be selected according to the characteristics of the product and the required packaging format.

What types of products can packaging machines be used for?

Each type of packaging machine is designed for different products, including food, meat, seafood, agricultural produce, ready-to-eat food, coffee, sugar, grains, and industrial products or components. Therefore, the machine model and packaging system should be selected according to the requirements of each product.

Are automatic and semi-automatic packaging machines available? Which type should we choose?

Goodtime Pack offers both automatic and semi-automatic machines across various product categories. Your choice should be based on production volume, workforce availability, required operating speed, and the configuration of your production line.

If your goal is to increase production capacity or reduce labour-intensive processes, an automatic system may be the more suitable option.

Are after-sales service and technical support available after purchasing a packaging machine?

Goodtime Pack has a team of technicians providing after-sales support and machine services nationwide. The availability and quality of long-term technical support are important factors to consider when selecting machinery for ongoing use.

About Goodtime Pack

What types of packaging machinery does Goodtime Pack supply?

Goodtime Pack supplies a wide range of packaging machinery, including strapping machines, carton-forming machines, horizontal packaging machines, vertical packaging machines, vacuum sealers, shrink-wrapping machines, pallet wrapping machines, labelling machines, and other machinery for commercial and industrial packing and packaging operations.

How long has Goodtime Pack been operating in the packaging machinery industry?

Goodtime Import Export Co., Ltd. was established on 1 March 1993 and has more than 30 years of experience in the packaging machinery industry. The company also provides professional consultation to help businesses select machinery suited to their products and operational requirements.

Do Goodtime Pack machines meet international quality and safety standards?

Goodtime Pack selects machinery from qualified suppliers that comply with ISO 9002 standards and hold CE safety certification from TÜV, helping customers feel confident in the quality and safety of the machinery.

Selecting and Ordering Machinery

What information should we prepare before asking Goodtime Pack to recommend a suitable machine?

You should initially prepare information about your product type, product size and weight, packaging format, required production volume or speed, and intended application. This information will help the team assess your requirements and recommend machinery that is more closely aligned with your products and production process.

Can we test our products with the machine before making a purchase?

If you would like to test your products to determine their compatibility with a particular machine, you can contact the Goodtime Pack team and provide the relevant product details and the machine model you are interested in.

Please arrange the test in advance so the team can confirm the machine’s availability and explain the applicable testing conditions before your visit.

Does Goodtime Pack supply packaging materials and machine spare parts?

Goodtime Pack supplies various packaging materials and related equipment, including PP, PET, and HD strapping, clips, steel buckles, and OPP, POF, and PE films.

For machine spare parts, please provide the machine type, model, and details of the required components so the team can check availability and advise you accordingly.

Can Goodtime Pack manufacture or customise machinery according to customers’ requirements?

Goodtime Pack provides custom machinery and production-line design services based on customers’ requirements. Manufacturing and customisation options depend on the machine type, product characteristics, and technical specifications of each project.

Customers can submit their requirements to the company for a feasibility assessment based on the specific needs of their project.

Goodtime Pack also has an affiliated company, Good Time Engineering Co., Ltd., which operates a machinery manufacturing division specialising in grinders, mixers, and shrink-wrapping machines. Machinery can also be manufactured on a made-to-order basis.

How can we contact Goodtime Pack to request a quotation?

You can enquire about machinery or request a quotation by calling 02-807-6461 or contacting the Line Official Account at @goodtimepack.

Please provide details about your product, intended application, and the machinery you are interested in so the team can recommend an appropriate solution and prepare relevant information based on your requirements.

Warranty and After-Sales Service

Does Goodtime Pack provide after-sales service?

Yes. Goodtime Pack has a team of professional technicians providing nationwide after-sales service.

What warranty does Goodtime Pack provide for its machinery?

Goodtime Pack machinery comes with a one-year warranty from the date of delivery.

How quickly can Goodtime Pack’s technical team provide on-site assistance?

Goodtime Pack has a team of technicians providing nationwide after-sales support. The response time depends on the nature of the issue, the service location, and the technicians’ schedules at the time.

Customers should provide details of the problem and the machine’s installation location so the team can estimate the service timeframe.

Once a problem has been reported, Goodtime Pack can conduct an initial assessment and determine an appropriate form of assistance, such as providing technical guidance by telephone or arranging an appointment for technicians to visit the site.

How can customers request technical support?

Customers can request after-sales technical support by calling 02-807-6098, contacting Line at @801imnrn—the official Line account of Good Time Engineering Co., Ltd.—or submitting a service request through the website.

When reporting a problem, customers should provide the following important information:

Company name or contact person
Machine model
Details of the issue or symptoms
Photographs or videos of the machine or affected area, if available

This information will help the team conduct an initial assessment and determine the appropriate service approach more quickly.